Path-Q Solar
What should happen if the installer discovers structural problems after I sign the contract?
Answer
The installer should document the problem, explain the required correction, and provide a written change order before doing extra work, unless emergency work is necessary to prevent immediate harm. The contract should state who pays, how the price and schedule change, and whether you can cancel if the revised project is unacceptable.
Key points
- Ask for photographs, an engineering or inspection report when appropriate, and a description of the proposed remedy.
- Check whether the contract distinguishes pre-existing conditions from installer-caused damage.
- Do not rely on a verbal promise that extra work will be free or that the original completion date will remain unchanged.
What it depends on
- The signed contract and its change-order, discovery, cancellation, and payment provisions
- The nature and severity of the structural defect
- Applicable consumer-protection and contract law
Risks and trade-offs
- Proceeding without written approval can create an unexpected bill or dispute over authorization.
- Refusing necessary structural work may make the solar installation unsafe or invalidate other warranties.
- Cancellation rights and allowable charges vary by contract and jurisdiction.
Information you may need
- The complete signed contract and addenda
- The installer’s written defect report and revised scope
- Any independent structural assessment needed to evaluate the recommendation
Your next step
What to do next
Pause nonessential extra work and request a written change order that states the defect, remedy, price, schedule, warranty effect, and cancellation options; obtain legal or building-professional advice if the dispute is material.
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