Path-Q Solar
What should I check if my solar monitoring app stops reporting production?
Answer
First determine whether the app has lost communications or whether the solar equipment has stopped producing. Check the app timestamp, inverter or gateway indicators, home internet or cellular service, and whether utility power is available; do not open energized equipment.
Key points
- Check whether only the app is unavailable or whether the inverter shows a fault or shutdown.
- Verify the monitoring gateway has power and that the network connection is working.
- Check for a recent router, password, power, software, or utility outage.
- Compare the app with the utility meter or inverter display if accessible without opening equipment.
- Record error messages and avoid repeated resets unless the manual specifically permits them.
What it depends on
- Monitoring architecture and connection type
- Inverter and gateway indicators
- Home network and utility status
- Manufacturer troubleshooting instructions
Risks and trade-offs
- A communications outage can hide normal production, while an equipment fault can stop production.
- Resetting equipment incorrectly may create a safety hazard or erase useful diagnostic information.
- Production may have stopped before the app stopped reporting.
Information you may need
- Last successful monitoring timestamp
- Inverter or gateway status indicators
- Network and utility outage information
- Error messages and system manual
Your next step
What to do next
Perform only the manual-approved external checks, then contact the installer or monitoring provider if reporting does not resume or the inverter indicates a fault.
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SQ00152