Path-Q Solar
What production records should I keep to support a future warranty claim?
Answer
Keep the contracts, equipment records, commissioning documents, baseline production estimate, monitoring exports, inverter alarms, utility records, maintenance and cleaning logs, photographs, and all service correspondence. Preserve original files with dates so you can show when an issue began and how actual performance compares with the applicable warranty or contract standard.
Key points
- Record equipment models, serial numbers, installation date, system layout, and warranty terms.
- Save regular production data and screenshots showing alerts or outages.
- Retain utility bills, weather context, service visits, repairs, and cleaning records.
- Document roof work, shading changes, storms, outages, and any event that could affect production.
What it depends on
- Warranty and contract performance requirements
- Monitoring platform retention and export features
- System ownership and service arrangements
- Available utility and weather records
Risks and trade-offs
- A missing baseline can make it difficult to prove underperformance.
- Monitoring data may be lost when an account, provider, or communications device changes.
- Short-term low production does not necessarily establish a warranty failure.
Information you may need
- Warranty and contract documents
- Original production estimate
- Monitoring and utility history
- Maintenance and service records
Your next step
What to do next
Create a dated system file and export production and alarm data on a regular schedule, retaining copies outside the monitoring platform.
Path-Q
Find the right next step
Answer a few questions and we’ll narrow your options.
Loading…
SQ00631