Path-Q Solar

How can I document whether my installer or the utility caused an interconnection application delay?

Answer

Build a dated record of every submission, request, response, correction, payment, inspection, and status change, then compare it with the utility's published process and stated deadlines. Ask each party to identify the specific outstanding item and responsible date in writing.

Key points

  • Keep the complete application, one-line diagrams, equipment data, invoices, and revision history.
  • Save emails, portal confirmations, call notes, receipts, and utility status messages.
  • Separate delays caused by incomplete information from utility review or queue delays.
  • Record when each party received information, not only when it was sent.

What it depends on

  • Utility application milestones and procedural deadlines
  • Installer contract and submission responsibilities
  • Completeness notices, correction requests, and payment dates
  • Any changes requested by the customer or utility

Risks and trade-offs

  • Informal statements may be difficult to prove later.
  • Assigning blame prematurely can obscure the action needed to prevent further delay.
  • The record may be important for contract, financing, or incentive disputes.

Information you may need

  • Application tracking number and utility timeline
  • Installer submission and correction records
  • Contract deadlines and delay provisions
  • Written explanations for each period of inactivity

Your next step

What to do next

Create a chronology with supporting documents and send a neutral written status request to both the installer and utility asking them to confirm the current blocker.

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SQ01940